Delete your PlumHour account

What gets deleted

Deleting your account removes your profile, your characters, the rooms you own, your room memberships, your favorites, and your push-notification tokens. Messages you sent are unlinked from your identity. Records we must keep for security, fraud prevention, or legal compliance may be retained for a limited period — see our Privacy Policy.

Three ways to delete

1. In the app: open Settings → Delete account. Deletion is immediate and self-serve.
2. On the web app: sign in at https://app.plumhour.ai, then open Settings → Account → Delete account. This works without the app installed.
3. By email: send a request from your account email to [email protected] with the subject "Delete my account". We verify it's you and complete deletion within 30 days.

Delete some of your data without deleting your account

You can remove individual things yourself in the app or on the web: delete characters you created, rooms you own, and clear profile fields such as your avatar and "about me" from Settings and the respective screens.

To have us delete specific data without closing your account — for example messages you sent in a particular room — email [email protected] from your account email with the subject "Delete some of my data" and describe what you want removed. We verify it's you and respond within 30 days. Content we must keep for security, fraud prevention, or legal compliance may be retained for a limited period, as described in our Privacy Policy.

Subscriptions

Deleting your account does not cancel a store-billed subscription. If you subscribed through the App Store or Google Play, cancel the subscription separately in your store's subscription settings.